To Our Wonderful Patients
In light of recent developments, i.e. COVID-19 we want you to know that your care and safety and the safety of our team is our top priority.
We are here for you and we are and will continue to be contactable. Our opening hours are the same and Dr Tuffley’s mobile phone is switched on at all times.
If you have an upcoming consultation appointment with us in either our Brisbane City, Mater Suites Cleveland, North West Private Hospital Professional Suites Everton Park or at the Brisbane Endodontics Rooms Indooroopilly https://denticine.com/locations/consulting/ and you are well, we have a few specific protocols in place to ensure your safety and the safety of our team. They are:
We will call you the day before your appointment to ensure that you are well and can proceed with your appointment.
Hand sanitiser is to be used by everyone on entering the rooms.
We have spread our appointments to support social distancing measures. This ensures less contact and gives us time to clean after each visit.
We will keep your appointment as concise and efficient as possible without compromising on your care. To ensure we are able to do this we will need your help to be fully prepared before you arrive:
- Return your completed Medical History Form to us at email@example.com
- Call your Health Fund to clarify with them your type of cover (Hospital or Extras or Combined) and your level of cover (Top, Intermediate or Basic). We have a variety of facilities for your particular level of cover and will ensure you are directed to the best suited for your circumstances.
- If it helps, bring in a list of questions – Dr Tuffley loves questions!
- Have an idea of your timeframe for treatment, i.e. when it is best for you to schedule the surgery, e.g. during next school/university holidays, annual leave etc.
- Have an idea of where you would like your surgery to take place. (See https://denticine.com/locations/surgery/
Please do not attend your appointment if you are unwell. Please call us to re-schedule or arrange for a phone consultation. (See Number 6)
Due to recent changes to the Medicare Benefits Schedule (MBS) TELEHEALTH item numbers, Dr Tuffley is able to consult with you over the phone or via Skype if you have been confirmed with COVID-19 or have been asked to self-isolate or if you have a health condition that your doctor has indicated would put you at a higher risk of contracting COVID-19 e.g. heart or lung condition, immune-therapy treatment for cancer, Type 1 diabetes or an auto-immune condition, elderly or frail patients.
If you have an upcoming surgery appointment with us at either the Canossa Day Surgery Seventeen Miles Rocks or Mater Private Hospital, Redlands at Cleveland or North West Private Hospital Everton Park or South Bank Day Hospital South Brisbane or Spring Hill Specialist Day Hospital in Spring Hill https://denticine.com/locations/surgery/ and you are well, we want to reassure you that all of these hospitals are not testing for, admitting or treating any COVID-19 patients.
Our team, as well as each hospital’s Pre-Admission Staff, are contacting each patient on every theatre list to check in with their current health status prior to their surgery. Any patients who are unwell will be re-scheduled to a later date.
All of these facilities and their staff are carrying out the most stringent of infection control measures and protocols in accordance with the recommended Queensland Health guidelines.
If you have any questions or concerns regarding either your consultation or surgery appointments, please don’t hesitate to give us a call.
Please leave us a message if you can’t get through immediately. Your message will be forwarded to us as an email. One of our fabulous team members who are dedicated to helping you will call you back.
Please stay in touch with us and look after and be kind to each other.
With warm regards,
Dr Mark Tuffley
Oral & Maxillofacial Surgeon